Shipping policy

TRUEKYSS SHIPPING POLICY

Each Truekyss order is carefully checked and prepared before dispatch, so the estimated dispatch window may vary slightly.

You will receive tracking information once your order has been handed over to the courier.

Delivery time
Delivery time after dispatch depends on the destination, courier service and local delivery conditions. Dispatch dates are not guaranteed delivery dates.

Shipping address
Customers are responsible for entering a complete and accurate shipping address and phone number at checkout.

If an order cannot be delivered because incorrect or incomplete shipping details were provided, additional shipping charges may apply if the order needs to be resent.

Courier delays
Truekyss is not responsible for delays caused by courier networks, weather, public holidays, operational disruptions or circumstances outside our reasonable control. We will, however, assist where reasonably possible.

Damaged parcels/products
If your product arrives damaged or defective, please contact us within 48 hours of delivery in accordance with our Return & Replacement Policy.